PLEASE REVIEW BEFORE RESERVING
You're welcome here.
Maine, New Hampshire, Vermont, Connecticut, New York, and New Jersey residents may now travel in Maine without restrictions. Residents from other states may stay at lodging properties following testing or simplified quarantine guidelines as shown at right. We're prepared to make this work for you so you can enjoy a relaxing visit to the Rangeley Lakes Region!
For the full details of this program, please visit https://www.maine.gov/covid19/restartingmaine/keepmainehealthy/faqs
Currently accepting reservations for the Haley Pond Lodge only.
OUR RESPONSE TO COVID-19
COVID-19 Transmission Prevention Plan
The Rangeley Inn property features two buildings: the historic inn, and the waterfront Haley Pond Lodge. To adhere to State of Maine requirements for lodging properties, we have adapted our operations as follows:
Haley Pond Lodge
This is a 15-unit waterfront motel building with separate entrances and decks for all units. This building is open to guests from any state. Guests staying the Haley Pond Lodge should call the front desk if they require assistance.
The Rangeley Inn
All guest rooms inside The Rangeley Inn have been rented under contract, through October. The party occupying this building is adhering to safety guidelines that exceed State of Maine requirements.
Reservations are required. Reservations are currently available only for the Haley Pond Lodge. A sign on the front door of the Inn will explain our protocol, so that a guest arriving without a reservation may call and place a reservation while adhering to the safety protocols.
Prior to arriving, guests will need to complete a virtual check-in. This reduces the need for contact with our staff and with other guests. In addition to agreeing to the hotel's terms and authorizing payment, guests will acknowledge the State of Maine COVID-19 policies. If they are not from Maine, New Hampshire, Vermont, New York, New Jersey, or Connecticut, guests will also need to certify ONE of the following:
They have a negative test result for COVID-19 on a specimen taken no later than 72 hours prior to their arrival, consistent with Maine CDC guidance.
OR, they will quarantine for 14 days upon arrival in Maine or for the duration of the stay
OR, they have completed a 14-day quarantine in Maine prior to their stay.
The guaranteed arrival time has been pushed from 2pm back to 4pm to permit additional time for cleaning. Arriving guests who have completed the Virtual Check-In will be able to proceed directly to their assigned room. Those who have not will need to call the front desk from their vehicle, and our front desk staff will provide instructions for contactless check-in. Payment will be charged to the credit card on file. Cash payments will not be accepted.
There is no need for in-person contact at check-out. Guests should call the front desk to inform us when they are departing. Unless there is inclement weather, room windows should be left open and air conditioning turned off. Keys should be left on a table or desk in the room. All keys will be sterilized by housekeeping staff before they are returned to the front desk.
We recognize that some guests may prefer to bring their own food, so we are offering reduced room rates and the option to purchase breakfast. Breakfast is available for delivery to rooms by pre-order the night before. Many of our rooms offer a mini-fridge and microwave, and all rooms have 4-cup coffee makers for which we provide coffee packets. There are also several options for breakfast in Rangeley.
Our front desk offers a variety of local information, brochures, and necessities that may have been forgotten at home – such as toothbrushes and toothpaste. Guests may request additional supplies for their room, such as toiletries, tissues, towels, and trash bags. Ice, coffee packets, and tea packets are also available. Soft drinks and bottled alcoholic beverages are available for purchase and on-site consumption. Guests may call the front desk and these items will be delivered to their room.
Kayaks and a canoe are available to use on Haley Pond. Guests will complete a waiver and be provided with a sanitized life vest and paddle. The boats are stored in an enclosure near Haley Pond. Upon returning, guests will be asked to leave their life jacket and paddle in the boat that they used and to call the front desk to inform us they have finished. Then, a staff member will sanitize the boat, paddle, and life jacket, and bring the paddle and life jacket back inside.
Our staff will not enter a guest’s room during their stay. If a guest would like their trash removed, fresh towels, or other amenities, they may contact the front desk.
The guest will be asked to leave their bagged trash or towels outside their door.
Fresh towels or other amenities will be left outside the door in a clean plastic bag.
If there is an event that requires staff to enter a guest room during a guest’s stay, the work shall be conducted in a manner that ensures the safety of the guests and the staff member.
Upon check-out housekeepers will ensure windows have been opened and then completely strip all bedding, including mattress pads and spare blankets. All towels, including unused towels, will be stripped. Laundry will be bagged separately inside the room and immediately transported to the laundry room, not gathered in or near closets or areas where other guests may be walking.
The room will be left to ventilate for a minimum of one hour before housekeepers return to begin cleaning.
All surfaces will be cleaned following our normal protocol, and then all surfaces will be sanitized. Special attention will be given to touch points:
Door handles and door surfaces, trim around doors.
Coffee makers, refrigerators, microwaves
Remotes (these have been replaced with “Clean Remotes”)
Wands and cords for window blinds or shades
All bathroom fixtures, with extra attention to handles, flush lever, toilet paper holder, and hair dryers.
Magazines and paper informational materials are being removed from rooms.
Only one housekeeper shall be assigned per room, and their assignment must be documented for purposes of contact tracing. If maintenance work is needed, this must also be documented for contact tracing. Once housekeeping has sanitized the room it must not be re-entered prior to occupancy.
Touch points in common areas will be cleaned and sanitized at least 4 times daily.
All linens, towels, and cleaning rags/cloths are brought to the laundry room in bags and fed directly from the bag into the washing machine. No laundry is being sorted or shaken. Bags are then disposed. Laundry staff wear PPE while working, to prevent transmission of virus particles onto clean linens. Clean linens are bagged for transport to storage closets and rooms. Laundry carts will be sanitized before they are used to transport clean linens. Folding surfaces are sanitized between loads.
Publicly accessible restrooms are being cleaned and sanitized three times daily. These feature touch-free soap dispensers and paper towel dispensers.
Our cancellation policy has been modified, permitting for a full refund on reservations cancelled due to symptoms of COVID-19 or if changes in state guidelines prevent a guest from visiting.
Employees are provided with a copy of the State of Maine general checklist for COVID-19, as well as a copy of the Lodging Industry Guidance.
Front Desk staff are completing COVID-19 Readiness Training through Hospitality Maine.
Gloves, disposable masks, and antimicrobial washable cloth masks are provided to all employees. N95 masks are available for housekeeping if we suspect that a guest has been ill.
Hand sanitizer dispensers are located by the front desk and in employee workspaces.
Employees are being assigned to work in separate zones and asked to avoid entering another employee’s zone. We are reducing in-person contact and using phones to communicate.
Employees are required to wear cloth face coverings.
Glove wearing is required when cleaning, while working in guest rooms, or when touching shared items. It is encouraged at all other times.
Employees are advised to wash their hands frequently and whenever they remove gloves.
Any employee with symptoms that bear any similarity to COVID-19 is being asked to stay home.
Employees have their temperature checked upon arrival to work.
Lunch breaks should be taken outside, in a vehicle, or off premises. No food may be stored in the hotel kitchen and no dishes or utensils from the kitchen may be used.